If your PlayStation 4 also has "network not connected" PS4 appears with error code NW-31308-5. So don't you worry. Because, unfortunately, this is a very common and widespread error message, it can be caused by a variety of factors, both on your home network and on the Internet. And today we will give information about how to fix Ps4 error Nw-31308-5 in this article!
Ps4 Error Nw-31308-5
If you are playing the PS4 and suddenly you come across the issue Ps4 Error Nw-31308-5 That means “There was an error connecting to the network.” so if you have trouble playing the game then dont worry here we will guide you with the fixes and how to fix the errors caused by the error caused by error code Ps4 Error Nw-31308-5.
Ps4 Error Nw-31308-5 Fix
If your PS4 error number NW-31308-5 appears on occasion with the message “Network is not connected”, most of the time, this problem can be caused by various factors, both on your home network and on the Internet.
We have worked hard to gather information on how to resolve this problem code, and put together a list of common networking solutions for you that you can try to resolve this error code in this post.
How To Fix Ps4 Error Nw-31308-5?
In the first section below, we'll go over this and other common reset and reboot remedies, followed by alternative home networking settings options that may help with this error number.
Step 1 – Do Some Resets, Reboots & Updates on Your PS4 & Router
The first thing to try with error codes like the NW-31308-5 error is to run through some quick and hard reboots on your devices to make sure it isn’t a temporary glitch. Here are the general steps to take:
- Quick reset your router and PS4
- Power cycle your router and PS4, fully unplugging them for 5-10 minutes before restarting them, router first and then the PS4 once the router is fully online.
- Move your PS4 and router closer together.
- Make sure your router is updated to the latest firmware.
Then you can move onto the next step of making sure your PS4 is fully up to date. You can do this on the PS4 in normal mode by going to Settings….System Software Update, but it is generally considered better to update in Safe Mode.
Here are the step to do this:
- Power your console off then power it back on in Safe Mode. To do this, press and hold the power button on the PS4 for 7 seconds. It will then boot in Safe Mode.
- Once in Safe Mode, choose the Update System Software option and click Update via Internet. If the Wi-Fi still doesn’t work then connect direct to your router with ethernet.
- A system update should download. Once complete, reboot in normal mode.
- When you are installing any system updates, make sure you fully accept any updated terms and conditions. Sometimes you may have to scroll down and check a box to fully confirm. You will not be able to use the PS4 system until you do this.
- This update fixes the problem for a lot of users. If it doesn’t then there are other things you can try, which we will go into more detail about below.
- You can also try Option 4 – Default Settings – this resets all network and other settings back to default and may resolve any network errors.
- Option 5 – Rebuild Database is also an option you can try, though it may take up to an hour to perform. It repairs any corrupt files on your PS4 which may be causing network errors.
Step 2 – Check Your Home Network Connections
The next step to take trying to resolve this error code is to check the connections between your PS4 and router to make it is as solid and consistent as possible. Here are some things to try:
- Resetting the router as mentioned above.
- Moving the PS4 and router closer together if you are on Wi-Fi.
- Preferably moving off Wi-Fi and onto a wired connection instead.
If you would like to use a wired connection but are too far away from the router to easily run a network cable directly, then consider using a powerline adapter as a next best solution. This is a pair of adapter plugs with built in ethernet ports which can be used to deliver a wired internet connection through wall sockets, without the need for long cables or staying on Wi-Fi.
You plug one adapter in and connect it to your router; you plug the other adapter in and connect it to your PS4, and the two plugs transfer data between each other through the existing house wiring to deliver a wired internet connection at distance from the router. They can be an ideal solution for gamers who are stuck on Wi-Fi but not close enough to run a LAN cable directly.
See the video below for a demo of how powerline adapters work
Step 3 – More Advanced Home Network Settings
If getting a better connection between your PS4 and router still does not resolve this error message, then there some more advanced settings you can play around with your router and PS4 to see if you can restore an internet connection. Lets look at some of these in turn.
1. Static IP – Go to Settings….Network….Test Internet Connection.
Here are the general quickfire steps for setting up a static IP address for your PS4:
- Go to Settings…Network….Set Up Internet Connection
- Select WiFi or LAN depending on your connnection
- Select Custom setup for LAN
- For IP Address, switch to Manual and input the following values:
- IP Address – 192.168.0.x, where x is any number between 100 and 254 (you choose)
- Subnet Mask – 255.255.255.0
- Default Gateway – 192.168.0.1
- Primary DNS – 8.8.8.8
- Secondary DNS – 8.8.4.4
- Run through the rest of the settings as they are, without changing them.
- Save and test your internet connection to see if you can get back online.
2. DMZ Settings – You can place your PS4 in the DMZ section of your router to give it the most open and free connection possible to the wider internet, removing all firewall filtering.
Here are the steps in very brief form:
- Get the MAC address of your PS4 (Connection Settings/Status).
- Log into your router by typing it’s IP address in any browser (often 192.168.0.1 or .1.1) and the password.
- Find DMZ Settings under Security or Advanced or similar.
- Enter or select your PS4’s MAC address and to place it in the DMZ.
- Save settings and close.
- See the linked article for more details if you get stuck.
3. QoS Settings – If your home network is particularly crowded, with lots of devices trying to connect to the router on Wi-Fi, then it may be an idea to use Quality of Service or QoS settings on your router to prioritize your PS4 on the home network to make sure the router deals with it’s traffic demands first.
Here are the quick steps that will work in most cases:
- Find the MAC address of your PS4 in Connection Settings.
- Log into your router
- Find QoS Settings if they are available
- Select your PS4 using the MAC address you found earlier.
- Set the priority to Highest or Maximum.
- See the linked article for more details if you get stuck.
Unfortunately because there is so little detailed information online about this error code, we don’t yet have any definitive accounts of these more advanced settings managing to fix this NW-31308-5 error code.
However there is no harm in at least trying them out, and we welcome any readers leaving a comment below if they get any of these methods to work in resolving this error code. We are still collecting data on it!
Check PSN
You may also check the status of the Playstation Network (PSN) here. It could just be down in your location, and you'll have to wait for Sony to fix it.
In most cases, there isn't much you can do because the problem is with Sony's servers rather than your home network. However, altering the MTU value on your PS4 has been known to allow some (but not all) PS4 users to reconnect even when PSN is supposed to be unavailable.
For example, this happened during a PSN outage in late 2014. Some users were able to circumvent the outage by manually altering their MTU value to 1473, 1475, or another figure.
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