Splitgate has just been released and with players rushing to play the game, there are ongoing issues that have made the game unplayable in some instances. The Splitgate "Unable to authenticate" error message can be painful to see when players just want to boot into the game and start enjoying this Halo/Portal hybrid. However, on PC, PS5, PS4, Xbox Series X|S and Xbox One, the "Unable to authenticate" or "Unable to obtain permission" message can stop users in their tracks.
We have tried to collect the most common issues that we can hold on to. Since the developers still haven't reconciled what issues are currently being reported in the game, it's up to the community to handle it themselves.
Thankfully, there are solutions. Here we are going to share all the information needed on how to fix the Splitgate “Unable to authenticate” error message.
Splitgate Known Issues
We've explored the most common problems currently being faced by players in Splitgate. Some of these problems include connection problems, not being able to complete challenges, and many more. Thankfully, we have found solutions for each of these problems as well.
Here is the official list of all Splitgate known issues, as revealed by 1047 Games, as updated on September 1, 2021:
1. Can’t Complete Daily Challenges
Issue: Challenges don’t count regardless of you completing them or not.
Fix: Play a game of Takedown or win any other Simulation map.
2. Getting Bots In Multiplayer Matches
Issue: Even if you have crossed Level 10, you’ll still end up getting Bots in your lobby.
Fix: After you cross Level 10, play only Multiplayer Ranked matches.
3. Mouse Accelaration Issue
Issue: Shots feel extremely laggy with a resounding amount of delay
Fix:
Firstly, Navigate to:
C:\Users\[your username]\AppData\Local\PortalWars\Saved\Config\WindowsNoEditor
Add the following inside of Engine.ini
[/script/engine.engine]
r.oneframethreadlag=0
Second, add this to Input.ini
[/script/engine.inputsettings]
bEnableMouseSmoothing=False
LookRightScale=0.000000
LookUpScale=0.000000
bViewAccelerationEnabled=false[Engine.PlayerInput]
Credits: AdayDr1ren
bEnableMouseSmoothing=False
LookRightScale=0.000000
LookUpScale=0.000000
bViewAccelerationEnabled=false
4. Character Walks Backwards
Issue: Character starts walking backwards in the middle of the game
Fix: Either un-bind the key and re-bind it or send a message in chat!
5. Trickster Achievement Not Unlocking
Issue: Get a portal kill, but the achievement still doesn’t show up.
Fix: Make the player fall to their death from your portal.
6. Unable to Connect to Splitgate Servers
Issue: Whether you validate your game files or flush your DNS cache, Splitgate still refuses to connect on your particular account.
Fix:
- Install the groot-g2 certificate
- Make sure that the file extension is .crt instead of .html
- If you are unable to see .html in the file name, open File Explorer and check File Name Extensions
The developers do have an official forum where you can submit bugs, you can find it here.
Splitgate “Unable to authenticate” error fix
To fix the Splitgate “Unable to authenticate” error, players must do the following:
- Restart Splitgate.
- Restarting the game prompts it to attempt another connection. It might seem obvious, but this can be a common fix.
- Reboot the system.
- “Turn it off and on again” might be a cliche fix, but it can sometimes work. Reboot the PC, PS5, PS4, or Xbox and try again.
- Confirm latest update is installed.
- Installing the latest update is required to play online with other people. What’s more, consoles are able to start the game ahead of the full installation. Players will want to make sure the game has completely finished installing before they are able to play.
- Make sure internet connection is stable.
- Use another internet-connected device to make sure that your own internet connection is stable. Try watching a video on your mobile, for example.
- Check for server downtime.
- Like most online games these days, Splitgate can go through moments of downtime, where the devs roll out new content and improvement. Click here to check for downtime.
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Splitgate: Voice Chat feature not working issue fixed
To fix the voice chat issue, all you need to do is toggle the following options on and off and you are good to go. However, this is just a temporary fix that seems to be working for a couple of games. After that, you will need to follow the procedure again. Here are the details:
- Head over to the Settings in Splitgate
- Select Audio and toggle the Open Mic(Team Only) option on and off.
- After that, toggle the Proximity Chat Enabled option.
- Now, head down over to Privacy settings and toggle the Party Chat Only option under Social Privacy.
We’ll be keeping this list updated with the latest issues as they pop up. However, if there are some that we haven’t gotten ahold of, we’d love to hear about them in the comments section down below!
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