Mysejahtera Maintenance: Mysejahtera Login issue, How to Fix It?

Mysejahtera Maintenance

Mysejahtera Maintenance

MySejahtera is an app developed by the Government of Malaysia to assist in managing the COVID-19 outbreaks in the country. Many people use Mysejahtera app but some users report that they couldn’t able to log in. Is there Mysejahtera Maintenance? As of now, there is no Mysejahtera Maintenance, you can login to the app and monitor their health progress throughout Covid-19 outbreak. Do not think that Mysejahtera Maintenance is in progress when you are not able to login. It may be due to other issues. Let’s check why there is Mysejahtera Login Problem from the below section.

MySejahtera: Some users may be facing issues due to high traffic

PETALING JAYA: MySejahtera users with vaccinations today were left confused as they were unable to access their appointment details on the mobile application.

One user, who wished to remain anonymous, said he waited 10 to 15 minutes at Universiti Teknologi Mara Shah Alam for the application to open up so he could check on his updated vaccination status.

“They told me to use their Wi-Fi but it was still no use, I could not scan at the point of the jab and 15 minutes later, it was all done manually,” he told FMT.

The vaccine recipient said he was then told to go home and wait for his digital certificate to be issued on MySejahtera.

“I reached home but still could not get in (to the application),” he said.

Others took to social media to question the glitch and voice their frustrations, saying it had also affected the vaccination process.

Twitter user CeciliaD said she found out the application was down when she was already at the vaccination centre (PPV).

However, she applauded the staff for their quick-thinking and coming up with a solution fast.

“(The) alternative solution given is to log in to the JKJAV (Covid-19 vaccine supply access guarantee special committee) website to be allowed to enter (the PPV),” said CeciliaD.

Another user Alta said she was stuck at her PPV for “almost 40 minutes” because MySejahtera was down.

FsUeTLi said many people were “stuck” outside the PPV at the World Trade Centre Kuala Lumpur.

“We have one guy shouting to log into the JKJAV website. No one can hear him,” they said, adding that a laptop should be set up outside to allow people to check their appointments.

“Outside (the PPV) is chaotic, inside is quiet.”

Meanwhile, ArvDwalz posted a screenshot from the application saying it was currently undergoing scheduled maintenance, at 12.06pm today.

“Daytime scheduled maintenance causes further obstruction to those who want to get vaccinated. Time is precious! Please plan it accordingly,” he said, tagging JKJAV’s Twitter account.

FMT has reached out to the science, technology and innovation ministry for clarification.

Mysejahtera Login Problem

Many users may face Mysejahtera login problems so here you can check what are the causes for Mysejahtera app not working. MySejahtera is an app developed by the Government of Malaysia to facilitate contact tracing efforts in response to the COVID-19 pandemic in Malaysia. Many users report that they have some issues like Mysejahtera login problem. So if your Mysejahtera app not working then check your internet connection first. Then you can try login into the app after some time.

Here are the few situations that cause Mysejahtera Login Problem

  • Mysejahtera App Server may be down, try after some times
  • Sometimes your wifi or data connection might not be proper
  • You may login with the wrong login credentials
  • If you use Facebook, Twitter, etc to login, check if those apps are working properly
  • Sometimes your account might be banned or deactivates for activities

Why is Mysejahtera App not Working?

Many users may search for a solution for Why is Mysejahtera App not Working. Well here you can find the information on Why is Mysejahtera App not Working. The following situations may cause the app not to work.

  • Mysejahtera App Server may be down, try after some times
  • Sometimes your wifi or data connection might not be proper
  • At the same time too many users may use the app

Mysejahtera App not Working – How to Fix it?

Recently there is no Mysejahtera Maintenance, so if the app is not working it is not due to Mysejahtera Maintenance. On May 26, Mysejahtera tweets says that due to heavy traffic, some users were not able to login.


If your app isn’t working then fix it by following the steps provided below.

Step 1: Close and open the app

Step 2: Check your mobile data or wifi connection

Step 3: Restart your device and check if the app is working

Step 4: Uninstall the app and reinstall it. 

Just try these steps to fix the problem.

COVID-19 Status In MySejahtera : When To Update?

So when exactly are you need to update your COVID-19 status in MySejahtera?

The Malaysia Ministry of Health just issued a clarification of their own, to avoid any further misunderstandings.

You are only required to update your COVID-19 status in MySejahtera in these cases :

  1. You have symptoms like fever, cough, headache, sore throat, breathing difficulty, loss of smell, loss of taste, or
  2. You have recent history of travelling overseas, or
  3. You have close contact with COVID-19 positive cases, or
  4. You attended any event, or been to areas associated with a known COVID-19 cluster.

Based on the questions asked, you should also update your COVID-19 status if you are a MOH COVID-19 volunteer in the last 14 days.

Otherwise, you are NOT REQUIRED to update your COVID-19 status in MySejahtera.

How To Register Children For Vaccine In MySejahtera Guide

For those who prefer a step-by-step guide with pictures, here is our guide on registering your children for vaccine in MySejahtera :

  1. Make sure you update to MySejahtera 1.0.37 or later before you proceed.
  2. Open MySejahtera.
  3. Tap on the Close button on the upper right corner of the default Check-in screen.
  4. You should see the MySejahtera main screen, and it should show you a new COVID-19 Vaccination option.
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  1. Tap on the COVID-19 Vaccination option and it will show you this information display.
  2. Tap on the second option – Add Vaccine Dependent.
MySejahtera Adds Vaccine Registration For Dependents!
  1. You will be shown a screen with your registered dependents.
  2. If you did not add any dependents yet, you can do so by tapping on the Add Vaccination Dependent option at the bottom.
    Otherwise, skip to Step 12.
MySejahtera Adds Vaccine Registration For Dependents!
  1. Key in your dependent’s details – Full name, Relationship with you, NRIC / Passport number, Age, Gender, Current Address and Post Code, and State.
  2. Check the details and tap Save when you are done.
This image has an empty alt attribute; its file name is MySejahtera-COVID-19-dependents-step-03b.jpg
  1. Your newly-added dependent will now appear in the list of dependents.
MySejahtera Adds Vaccine Registration For Dependents!
  1. Tap on the Add as vaccine dependent option of the dependent you wish to register.
  2. You will be asked to confirm that you have the authority to manage the vaccination process for your dependent.
    You are also asked to note that once this dependent is registered to your MySejahtera account, he/she cannot be registered for the COVID-19 vaccine programme with a different MySejahtera account.
  3. Tap on Yes, Proceed to proceed with the registration.
This image has an empty alt attribute; its file name is MySejahtera-COVID-19-dependents-step-04.jpg
  1. You will be asked to verify your dependent’s name and MyKad / Passport number; as well as confirm that he/she is over 12 years old.
    Technically, it should state 12 years old and older, because the COVID-19 vaccine programme is open to those who are 12 years of age too.
  2. If you notice any mistake, tap Edit to change the name and IC / Passport number.
  3. Otherwise, tap the I confirm that my dependent is over 12 years old check box, and tap Submit.
How To Register Children For Vaccine In MySejahtera!
  1. You will be asked to answer four simple questions, , as well as your child’s location.
  2. MySejahtera automatically uses your GPS location, so key the location manually if your child is not living together with you.
    Make sure you also key in the State and Postcode for your child’s current location.
How To Register Children For Vaccine In MySejahtera!
  1. Please BE HONEST in this assessment. It will, after all, be verified by the Ministry of Health.
    When it comes to Question no. 2 – Do you have any comorbities? – that refers to any medical condition your child has.
    For your reference, this includes :
    • Diabetes mellitus
    • Hypertension (high blood pressure)
    • Heart disease
    • Asthma
    • Cancer
    • Chronic lung disease
    • Kidney disease
    • Liver disease
    • Stroke
    • Low Immunity (Immunocompromised)
    • Obesity
    • Others
How To Register Children For Vaccine In MySejahtera!
  1. Once you are done, tap Submit, and you will see a Thank You notice appear.
How To Register Children For Vaccine In MySejahtera!
  1. In the Vaccination Dependent list, your child will have a green checkmark next to his/her name.
  2. If you made any mistake, you can tap on Remove vaccine dependent, and begin the process all over again, from Step 12.
This image has an empty alt attribute; its file name is MySejahtera-COVID-19-dependents-step-07.jpg

Then all you have to do is wait for the Malaysia Ministry of Health to contact you when it is your child’s turn to be vaccinated against COVID-19!

Children Vaccine Registration In MySejahtera : How To Check?

Don’t leave just yet. Make sure your registration was completed properly using these steps :

  1. Go back to the MySejahtera main screen, and tap on the COVID-19 Vaccination option again.
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  1. In this screen, tap on Vaccine for [your child’s name].
  2. You will see when your child was registered, and his/her current status under the COVID-19 vaccination program.
How To Check Children Vaccine Registration In MySejahtera!
  1. You do NOT need to click on the three update options, unless there are changes to be made.

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