How To Fix Roku Error Code 009

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How To Fix Roku Error Code 009

What Does The Roku Error Code Mean?

Roku error code 009 occurs when the Roku device is connected to the router but unable to connect to the internet.  This error can also pop up when there is a miscommunication between the router and the Roku device. Below are a few other reasons for the Roku error 009 and How to fix Roku error 009.

Roku Error Code 009- Reasons:

The following are the few reasons for the Roku error code 009 to pop up on your screen

  • Slow internet speed: slow internet connection can show Roku error 009. It will be resolved if the internet speed is fixed
  • Faulty DNS cache: DNS Cache can sometimes have a corrupted cache which can reduce the internet speed.
  • Misconfigured Router: The improper configuration of the router can show Roku error code 009. Resetting your router can resolve this issue
  • Distance between the router and the Roku device can show Roku error code 009. The router has to be set relatively near the Roku device
  • Due to ISP: Certain websites can be blocked from the ISP, which can show the Roku Error code 009. You need to contact your ISP to resolve this.

Steps to Fix Roku Error Code 009!

In this section, you’ll find some easy steps you can apply to fix Roku error 009. Go through the solutions below:

Solution 1: Check the Network Connection

In this solution, all you need to check is the stability of the network connection and make sure it is available. Here’s what you need to do:

Using the laptop, or the TV whichever is in use to stream Roku, go to the “Settings” menu and then select the option called “Network”. After this, you’ll have to perform two steps as a network test. These two steps include checking the quality of the signal and network connectivity.

After that, you can try checking the speed of the network connection. If it turns out that the strength of the signal is fairly poor, then perform the instructions that are provided to fix it. 

When Roku is checking the aspects of the internet connection, it tries to establish a connection with the Wifi. Once the wifi gets connected, then tries to make a connection with the internet. 

If the connection establishes successfully, it shows green light as an indication. After that Roku performs a connection check to test its stability and speed. Upon success, it shows “Connection Check Was Successful’. 

After you’ve tested every aspect of the network, go to the “Settings” again. Choose the “Network” option and then go to “About”. In this section, you will see the strength of the signal. If it is fairly good then you will be shown “Good” or “Excellent. If it is not good then you will be shown “Poor”. 

 Solution 2: Make Changes in the DNS (Domain Name Server) Settings

By configuring the DNS setting, you will be able to access channels of other regions that may be inaccessible in your region. But first, you would need to set up the DNS function on the wireless router. Here’s what you can do:

First, switch off the router and then launch the Roku via TV or Laptop. Then, go to the “Setting” section in the player and then choose the “System Settings” from the option. 

Then choose the option called “Factory Reset” option. After that, you will need to log into the router. From there, make changes in the DNS address. In the IP routing service, you need to update the IP. Then, choose network VPN as an option of connection. Now you can successfully set up the Roku and access channels. 

Solution 3: Update Router Firmware

It could also possibly be a case of a router that is out of date. As a result, due to its old configuration, you may experience the loss of an internet connection. It is highly advisable that you update the firmware of the router to its latest version to experience better, more stable and faster connectivity.

Solution 4: Reset the Roku Device

This is an ancient but yet a very effective solution that works in solving almost any problem. What happens is, once you’ve done a device reset, the next time it will start up with its default configuration in case any modification was made mistakenly. 

All you need to do is, go to the “Settings” section in the Roku device and then choose the “System” option. Then select the option called “System Restart”. This action will reset the entire device from scratch. 

Solution 5: Get in Touch with Internet Service Provider

If you still see that you are unable to connect to the internet after performing the above-mentioned solutions, then do the following: 

It could be that the server is down or there is a technical problem with the router system you use. In that case, reach out to your ISP (Internet Service Provider) and let them know about the problem. 

As a recommendation from the ISP, you may be asked to reset the router by unplugging and plugging back the router cables. You may also be asked to reset its power button. If there is any problem with the hardware system of the router, then consider replacing it with a new modem. 

Solution 6: Contact Roku Support 

This is preferably the last viable option you could use to fix the issue. If everything else failed to fix it, you may need to get in touch with a Customer Care Executive of Roku Support. 

Go to the official website of Roku and under the Customer Care Service, contact the support team using their toll-free number. You can also drop an email to them letting them know about the problem in detail. 

What is Roku?

Roku is a small square device that can be connected to your TV. Roku allows you to watch free and paid video content on the internet. You can download streaming services like Netflix, amazon prime, Hulu, and many more. The only online streaming service available when Roku came out was Netflix. Now a vast amount of content can be viewed with the Roku device. If you are looking into buying new TV Roku TV has all the features a Roku box has. Now Roku is the easiest way to stream video to your TV.

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How To Fix Roku Error Code 009- FAQs

How do I fix Error 009 on Roku?

Roku error code 009 is internet connectivity issue. You can fix this by restarting or resetting your roku device and router. You can also try improving your internet strength to fix this issue.

What does error 009 mean on internet connection?

The “Error Code 009” is displayed while using Roku to stream certain content and is usually caused due to an issue with the internet or sometimes it can also be triggered if the device is facing disconnection or authentication issues.

What is Error 009 on a Roku TV?

This code means that your TV is connected to the router, but does not have Internet access. Use another device such as a computer or tablet, to check if your Internet connection is working. If no connection exists, contact your ISP for help restoring the internet connection.

Why isn't my Roku TV connecting to the internet?

Restart your Roku

As with many devices, restarting a Roku can often improve its performance. Go to "Settings," then select "System," and then "System restart" to reboot your Roku. And consider restarting your router as well.

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